Restaurant reservations & feedback loop

The challenge

A restaurant group with four locations was juggling bookings from Google, Instagram DMs and the phone, with no single view of any of it. Reviews after a visit were hit-or-miss, and marketing had no clean way to nudge diners who'd stopped coming back.

Solution design

Every booking lands in one shared calendar. Two hours before the reservation, the diner gets a WhatsApp confirmation. About 90 minutes after they leave, they get a quick prompt: if it's a 4 or 5 we hand them the Google review link, anything lower goes straight to the manager. A separate segment picks up diners who haven't been in for a while and drops them into a small promo campaign.

Architecture

flowchart LR
  A[Booking Sources] --> B[Unified Calendar]
  B --> C[T-2h Confirm]
  C --> D[Post-visit +90m Review Prompt]
  D --> E{Rating}
  E -->|4-5| F[Google Review Link]
  E -->|1-3| G[Manager Follow-up]
  B --> H[Lapsed Diner Segment]
  H --> I[Promo Campaign]

Workflow screenshots