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WhatsApp inquiry → AI response → CRM

Meta webhook fires on inbound message. The workflow classifies intent, drafts a reply grounded in your knowledge base, and either sends autonomously (high confidence) or hands off to a human with the full context.

Autonomous resolution

62%

Avg first response

CSAT delta

+18pt

n8n · whatsapp-inquiry.json

read-only preview

workflow.json

{
  "name": "WhatsApp inquiry → AI response → CRM",
  "nodes": [
    { "type": "n8n-nodes-base.webhook", "parameters": { "path": "whatsapp", "httpMethod": "POST" } },
    { "type": "@n8n/n8n-nodes-langchain.agent", "parameters": { "model": "google/gemini-3-flash-preview" } },
    { "type": "n8n-nodes-base.pinecone", "parameters": { "operation": "query", "topK": 5 } },
    { "type": "n8n-nodes-base.whatsAppBusinessCloud", "parameters": { "operation": "sendText" } }
  ]
}